Each hospital trust collects numerous data about their sites. The data collected is in different formats and types including both quantitative and qualitative data, which may be about patients such as patient experience, statistical data such as estates and facilities and other assessment and regulatory data.
The majority of hospitals collect this data using manual methods and store the data in various systems. Various issues and complications arise from these methods. Firstly, manually entering the data into these systems leads to errors in the data, which hinders the quality of the data. Secondly, it is a time consuming process, which stops healthcare professionals spending more time with patients, research and so forth i.e. stops them from doing the activities that they are passionate about. Furthermore, DCC has found, from our conversations with healthcare professionals, that the systems that are used to store data are limited in many ways. Extracting and reporting from this data as well as visualising the data in a graphical format are amongst the no-can-do. Additionally, if systems make these capabilities permissible, they are often not to the required standards or require additional funds to unlock.
There is little value in collecting data that is inaccurate and that which an organisation cannot use in an actionable way. Actionable insights are the ability to analyse and report on the data so that it facilitates decision making that brings about positive change and improvements.
In order to explain ourselves we incorporated data from the publicly available Patient Led Assessment of the Care Environment (PLACE) assessment to an interactive dashboard. PLACE evaluate the quality of a hospitals environment against various distinct categories such as food quality and ward safety and of the other areas of the hospital. The data is collected and submitted to the HSCIC who make the data available on their website to the public on Excel spreadsheets.
The data from the spreadsheet was fed onto DCC’s dashboard, bringing the data to life making it graphical and interactive. The PLACE assessments rated all trusts and their sites on the aspects measured by the assessment. Those who assessed the hospitals were healthwatch organisations, various patient groups, PALS units and miscellaneous panels, centres and other organisations.
DCC set up the dashboard with controls that will allow a user to navigate with ease. In wanting to examine the data, a user can click on the list of assessor organisations, upon clicking on an organisation(s), the dashboard will highlight which hospitals were assessed by those organisation(s). Similarly it is possible to filter hospital sites choosing a trust or individually selecting a site using the search options.
Once a user has selected a site, they’re able to select which criteria they want to see their performance against. Furthermore, other trusts can be included to compare results.
Further to the ability of the dashboards, hospitals are able to feed it data sets that are related but are from different systems. For example, the incorporation of estates and facilities, infection control, patient experience data and others to get the full 360 view of the hospital on a single interface, reported, tabulated and organised in a user friendly format.
Taking for instance, low patient experience scores at a particular site. The trust can look at the sites infection control and PLACE results to draw valid conclusions behind the low scores. For example, if PLACE showed low food scores, this can be a possible reason behind low patient experience scores.
Unlike our large counterparts, DCC are not interested in selling a solution or technology that does not match your needs and is very expensive. Our experience tells us that healthcare professionals, be it doctors, nurses, clinicians and so forth are highly passionate about their job, looking after patients and improving care in their hospital.
DCC recognise this and in return we utilise our passion in data management and take that pain away from you so that you are able to spend more time doing what you’re passionate about.
If you would like to further learn about the dashboard, have access to it or want to know about the types of healthcare projects we have been involved in contact us today or book your free educational knowledge share workshop. (What is a workshop?).
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