The purpose of an audit is to investigate performance and reliability of a particular element such as financial accounts. Audits can also be used to measure the accuracy of something such a stock audit. Additionally, audits are useful for method of gathering information about the population or a particular segment within the population, for example an audit of people living with a certain condition. Audits within the health sector are known as clinical audits that serve the purpose of understanding how well healthcare is being provided in line with the established standards. Overall, an audit is way of measuring performance and the end result of any audit is to relay the information gathered from the audit to the necessary stakeholder such as higher management and end users.customer-satisfaction-surveys

Audits can be done randomly, weekly, monthly, bi monthly, tri monthly, yearly, every 5 years and so forth, it is dependent on the type of audit and how often particular types of information is required. Of course, data is at the centre of all audits and it is important to collect the data from the audits as quickly and accurately as possible. Further to this, once the data is collated, it is essential to be able to make sense of the data to then relay the insights to the necessary stakeholder groups.

National Audits

DCC have been involved in the National Audit of Intermediary Care and The National Diabetes Inpatient and Outpatient Audit. Both audits are on a UK wide scale therefore it was necessary to ensure things run smoothly.

For both of these respective audits, DCC were involved in designing the questionnaire or form with the intention of getting the most engagement and high completion rates from them. This meant including the relevant instructions on how to complete the questionnaire and the purpose behind the questionnaire as well designing the internal layout in a neat and organised banner. Just to note, to avoid confusion, we did not devise the questions to be asked or the order of the questions, DCC simply rejigged the layout to make it user friendly and fit for automated data capture.

The completed questionnaires were sent to DCC, we took care of all logistical aspects of the audit questionnaires. Data from the questionnaire was extracted ensuring data is 100% accurate. Furthermore, we performed the relevant validation and question checks. In the case of the National Diabetes Audit, a certain batch of questionnaires had been designed and completed before DCC were approached; data was capture from these as well.

Further to this, we gave the auditing team the raw data that then performed the necessary analysis as they saw best fit.

Dashboard

Using a dashboard is a useful method of obtaining unique and actionable insights. The dashboard provides a graphical view of the data permitting a multitude of methods to cross analysis data and conjure patterns. A user is able to drill down to a granular level to examine specifics or look at a general scope. For example, an audit of the population will allow a user to separate the data by various demographics such as age, gender and ethnicity to help identify if any particular element of demographics has any correlation or impact with the overall subject being studied. A similar methodology can be used on any type of audit. The end result is that you get the most out of your data and it is made actionable.

If you have any questions or comments about the points discussed in this article then please do contact us. Alternatively, if you’d like further details or even a free demo of the proposed solutions, book a workshop.