Remote work is work completed away from the traditional office environment. Certain types of remote work such as working from home are growing in popularity. On the other hand, the nature of certain professions means they’re always working on the go. Examples include:
- Pest control
- Environmental control services
Other types of professions include an element of going out on the field, such as installations, service calls and regular maintenance of:
- Alarm systems
- Air conditioning and refrigerator
- Lift & elevator
- Electrical and heating
- Satellite systems
- Boiler management
- Utility companies
Remote workers in the above industries do not have the comfort of working in an office where it is much easier to record data and update systems and databases. Instead, they are required to use paper documents, such as service report forms to record data whilst on the field and update internal systems, using manual data entry, once they return to head office. Common examples include:
- Updating customer records from new installs, service and maintenance calls
- Updating the system on the parts that need ordering for repairs
Potential issues of using manual methods include:
- Errors in data collection
- Lost or misplaced paper
- Delays in receiving ordering spare parts
- Ordering incorrect items
- Customer dissatisfaction
An intuitive approach
A digital ink pen offers an intuitive method to collect data using paper whilst considerably reducing administration work.
A digital ink pen converts handwritten information into electronic text as well as transforming paper documents into a digital format. A remote working professional can use a digital ink pen to complete paper documentation as per normal with the added capability of being able to send the data from the paper (in its digital form) back to the main office as and when each document is completed.
Resultantly, management will receive live status updates from each visit, be it an installation, service and maintenance call or any other type of visit such as regular visits in provision of a service.
This presents numerous advantages, some are as follows:
No manual data entry
Remote workers are not required to manually enter data onto systems because a digital copy of the completed paper documentation is sent to head office/a relevant branch on a visit by visit basis. This evidently saves a significant amount of time and potentially means being able to fit in more visits in a given time period.
Aside from the time savings in manual data entry, a digital archiving system allows management to search for and retrieve documents easily, without having to sift through large amounts of paper. Furthermore, necessary spare parts and equipment can be ordered in near real time, reducing turnaround times for delivery.
Accurate data collection means there is virtually no chance of ordering the wrong item or delays in ordering the necessary parts. Digitally archiving documents saves an investment that would otherwise be required in physically storing paper.
Increased customer satisfaction and internal efficiency
The collective impact of a digital ink pen allows an organisation provide a better service to their customers and greater value for their money, which contributes to increased customer satisfaction levels, increased customer retention and new customer acquisition. All this is achieved whilst running at optimum efficiency due to elimination of unnecessary and excessive administration.