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Customer Feedback

Listen to and understand your customers

Keeping customers satisfied is a pre-requisite to any successful organisation. Receiving customer feedback is means to improving your product/service offering, retaining customers and addressing weak areas in customer service.

Document Capture’s Customer Feedback Management System

Document Capture’s service offering extends to the following, click on any to learn more:

Tablet and mobile based feedback surveys

Digital Pens customer survey management

Web-based customer data capture

Digital archiving 

Intelligent Paper Capture from customer surveys

Customer Voice Dashboard make smarter decisions with our dashboard.


The Benefits

Using modern and intelligent data management techniques eliminates manual data entry and general laborious processes. As a result, organisations save time and allow organisations to focus their effort on making smarter decisions owing to bespoke Customer Voice Dashboard.

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